Last updated: September 4, 2026
Contact support
Use the Planobot contact form for all support requests. Planobot does not publish or accept support requests through a public support mailbox. The immediate automated receipt confirms that the form was submitted; it is not a human acknowledgment.
For potential vulnerabilities or security incidents, follow the Security Reporting policy instead.
Support scope
Early Access support covers account access, Planobot product behavior, supported imports and integrations, sync issues, and reproducible product defects. Include the affected feature, approximate time, app or browser version, and a concise description. Do not send passwords, access tokens, private keys, or unnecessary customer content.
Support does not include custom development, professional services, recovery of data outside Planobot's documented controls, guaranteed resolution of third-party provider behavior, or configurations outside the Compatibility Policy.
Hours and response targets
Support is monitored during U.S. business days: Monday through Friday, excluding U.S. federal holidays. Planobot aims to provide a human acknowledgment within five business days. Support is best effort during Early Access. There is no 24/7 support commitment, resolution-time commitment, uptime service-level agreement, or guaranteed remedy.
Service incidents
Planobot does not offer a public status page. When a significant incident has confirmed material impact, Planobot communicates directly with affected users when it is safe and practical to do so. Submit suspected service incidents through the contact form; confirmed urgent impact enters Planobot's internal incident process.
Privacy and data requests
Access/export, correction, and deletion requests use the same contact form but follow separate privacy-response targets: a human acknowledgment within 10 business days and a substantive response within 45 calendar days, subject to identity verification, lawful extensions, and exceptions. See Data Practices.
Closed support, security, and privacy requests are retained for 12 months after completion or denial, subject to the exceptions described in the Privacy Policy.