Problem
A connected Gmail account is not importing new Messages, a manual sync does not start, or the application asks you to reconnect.
Possible causes
- The Gmail account is paused.
- Google no longer accepts the saved read-only authorization and the account needs reconnection.
- A sync is already queued or running.
- Background processing is temporarily delayed and will retry.
- The selected email is outside the Gmail Inbox scope or requested date range.
What to check
- Open Settings → Gmail accounts.
- Find the affected account and read its status.
- If it is Paused, select Resume.
- If it needs access again, select Reconnect and complete Google's authorization screen.
- Return to Inbox and check Last synced beside Sync now.
- If a run is active, let it finish before starting a different range.
How to fix it
After the account is Active, select Sync now for new mail. For older messages, open Sync options and choose a backfill period or Custom range…. If a run ends as failed, select Retry sync.
Still not working?
Use the Planobot contact form. Include the affected screen, the approximate time, the account status shown in Planobot, and whether Sync now or Reconnect was attempted. Do not submit passwords, authorization codes, or email content unless support specifically requests a safe example.