New Gmail Messages Are Not Appearing

A recent email is visible in Gmail but not in the Planobot Inbox.

• The connected account is paused or needs reconnection.
• Ongoing sync has not reached the Message yet.
• The email is not in the Gmail Inbox scope Planobot monitors.
• A filter or folder in Planobot hides the Message.
• The email belongs to a different connected Gmail account or default Space.
• The email is older than the range imported during setup.

1. In Inbox, switch to All or Emails and clear search or folder filters.
2. If more than one Gmail account is connected, select the expected account beside the sync control.
3. Check Last synced.
4. Open Settings → Gmail accounts and confirm the account is Active and points to the expected default Space.
5. Confirm the email is in Gmail's Inbox and note its received time.

Select Sync now for recent Inbox mail. For an older Message, open Sync options and choose a backfill period or Custom range… containing the email's received time. Reconnect or resume the account first if Planobot requests it.

Submit the contact form with the Message's approximate received time, the connected-account status, the requested range, and the Planobot folder you checked. Avoid pasting private Message content into the initial request.